Who addresses the submitted grievances?
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All grievances related to Payments are handled by the GST Portal. Based on the CPIN and Bank name entered by Taxpayer in the Grievance Form, an on-demand call will be sent to the concerned bank. Based on the response from the bank, the Electronic Cash Ledger will be updated with appropriate comments and the grievance will be closed.
If no response is received from the concerned bank or incorrect response is received from the bank, the Grievance ticket will be closed with appropriate remarks explaining the error occurred; e.g. “No details received from your bank for CPIN. Please contact the bank to resolve this. You can also contact the ombudsmen of the concerned bank if the bank is not responding.”.
The remarks will be sent to you on the registered email address and SMS of the authorized signatory. In case of taxpayers who have filed a grievance in pre-login mode, the remarks will be sent on the e-mail message and mobile phone number mentioned in the grievance form.
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